Where does my fish come from?
Your fish is wild-caught by hook & line in the pristine waters of Sitka, Alaska. At Catch Sitka Seafoods, we have spent the last 20 years fishing these waters and developing trusted relationships with local, small-boat, hook & line fishermen and women. We only buy from people we trust, who value sustainability and who we know treat their catch with the utmost respect. This results in the only highest quality catch for our customers and ourselves. We would never sell anything we wouldn't eat ourselves.
How is my fish handled?
Only four steps separate you from your fish. Step One - Catch: Your fish is wild-caught in Sitka's pristine waters by local fishermen and women, we like to call them our fisher-family. Step Two - Fillet: The catch is brought to our plant in Sitka, where our artisan staff perfectly portions and fillets each fish. Then they are professionally vacuum packaged. Step Three - Freeze: Next, a trip to the blast freezer, to lock in all the goodness of Sitka. Step Four - Ship: Finally, your catch is boxed with pride and leaves our plant, in Sitka, to be shipped directly to your door. Enjoy!
How will my fish arrive?
Your fish will be vacuum packed, blast frozen, and carefully packed in an insulated container with dry ice and frozen gel packs to be shipped to you. All orders are shipped ONCE a MONTH the third week of every month. Orders placed through 11:59pm Thursday of the second week of the month are shipped, in a specially designed insulated box with dry ice and gel ice packs. Your order will arrive, frozen, on your doorstep. We have a 100% Customer Satisfaction Guarantee if you are unsatisfied with your order for any reason.
Do you use dry ice?
Yes, we ship all orders in an insulated box using dry ice and ice gel packs.
How do you ship?
All orders ship for $19.99. Applewood Subscription box orders ship for $14.99.
Standard Shipping: Orders placed through 11:59pm Thursday, the second week of the current month, are shipped out the third week of the current month, in a specially designed insulated box with dry ice and gel ice packs. Your order will arrive, frozen, on your doorstep. We have a 100% Customer Satisfaction Guarantee if you are unsatisfied with your order for any reason.
Smoked Orders: Orders containing only Wild Alaskan Applewood Smoked Fish boxes are shipped with gel ice packs to arrive ready to consume and refrigerator cold. Ready to eat, refrigerate, or freeze upon delivery, it's up to you.
**Orders shipping outside the contiguous United States will have an additional shipping charge.
Holiday Shipping: When available and selected, orders will be held and shipped closest to the holiday in the given season or until the date stated on the product page.
Where do you ship?
We ship everywhere in the United States, the only exception being some remote areas in Alaska and Hawaii where next-day air shipping is unavailable.
When do you ship?
All orders are shipped ONCE a MONTH. Orders placed through 11:59pm Thursday of the second week of the month are shipped in a specially designed insulated box with dry ice and gel ice packs. Your order will arrive, frozen, on your doorstep. We have a 100% Customer Satisfaction Guarantee if you are unsatisfied with your order for any reason. Exact shipping times cannot be guaranteed.
How do I cook my catch?
You don't have to be intimidated by cooking seafood. Check out our cooking guide and our recipe blog on our site. We have an amazing free cooking guide (it also comes in every box). We also have a plethora of incredible recipes under our recipe tab. Get started cooking your catch today, most of our recipes can be made in under 30 minutes and all are crowd pleasers.
Does your fish contain pin bones?
At Catch Sitka we believe in sustainability, minimal processing, and getting seafood to our customers in the best condition possible. This means that we do not pin bone our fish. The machine necessary to do this task creates a lot of damage to the flesh of the fish and adds to the waste remaining on the carcass. We don't like this, we want to preserve the most usable flesh on our fish for our customers, making sure we cherish each fish's gift of life.
If you would like to remove your pin bones, we highly encourage you to do so AFTER cooking when the pin bones slip out easily. When you de-bone prior to cooking the surface of the fillet may become damaged. Be sure you sign up for our Sound Off Newsletter to receive our Catch Sitka Seafoods Ultimate Guide to Wild Alaskan Seafood, which has photo illustrations and instructions on how to pin bone fish.
Why do my Spot Prawns have eggs (roe)?
Because of the freshness of our product, there is a chance some of the Spot Prawns you receive may still contain eggs on their body. We do not chemically treat or process our Spot Prawns, so you will receive them as they look when they are pulled straight out of the ocean. When you defrost them, there may be some red liquid, this is due to the roe (eggs) and the natural iodine and is perfectly safe to consume.
Why should I subscribe?
Subscribing now to Catch Sitka Seafoods is more important than ever before. By subscribing to your favorite box(es) you not only ensure a regular and reliable cadence of Wild Alaskan Seafood delivered to your doorstep, but you also help us keep our promise to live in harmony with our natural world. Subscribers help us to know how much fish to harvest so that we can maintain shipments throughout the season. We can't guarantee every variety of single box will be available to purchase every month so subscribe today to secure your share.
Additionally prices are subject to change due to fluctuating market conditions including dock prices, shipping, dry ice, packaging and abundance of fish. Subscription prices do not change once signed up so join today to lock in your monthly catch at today’s price!
How long is the Applewood Smoked Salmon/Black Cod good for?
Our Wild Alaskan Applewood Smoked Fish, both the King, Coho, & Keta Salmon and the Black Cod, are fully cooked and safe to consume upon arrival. You can throw them unopened into your freezer for up to six months or your fridge for up to two weeks. Once opened, store in the fridge and consume within 5-7 days.
What do I do if my box arrives late?
That all depends on how your fish was upon arrival. Each box is packed with enough dry ice and gel ice packs to accommodate a delay of a day or two.
If your box arrives fully frozen, excellent! Put it directly into the freezer. If the portions are a bit defrosted around the edges, great! Put them directly into the freezer. Our fish is sashimi grade and the closest to the fisherfolk possible, it has been processed, sealed, and blast frozen within hours of being caught. As always, if you are unsatisfied for any reason, please call us so we can make it right!
If your fish arrived no longer frozen, but still fully sealed and refrigerator cold (38 - 42 degrees) there's good news! Your fish is safe to store, sealed, in your refrigerator and eat over the next 5-7 days. Please share it with family, friends and neighbors so it doesn’t go to waste.
If your fish arrived no longer cold, please discard it or consider donating it to any wildlife organizations in your area. In either case (no longer frozen but still cold or no longer cold), please contact us immediately so that we can resolve this issue!